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About the Book

Includes a leader's manual and participant's workbook which presents proven interactive techniques and specific teaching tools for instituting systems of organizational conflict resolution. This hands-on manual is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques.

All Editions

9780787960773
Paperback, 6th Edition
ISBN13: 9780787960773
Jossey-Bass, 2002

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