Returns and Refund Policy

The following terms are applicable if you have purchased any products from https://thuprai.com.

Cancellation of Unprocessed Orders

• You are entitled to cancel your order or some products included in an order without any conditions only before the ordered products have been dispatched from our office or warehouse.

Conditions for Return of Delivered Orders

• Products can be returned if incorrect items have been delivered or the products are faulty.
• Notification for returns should be sent within 5 days from the date of order.
• Products on sale can also be returned and the customer shall be refunded.
• Products must not be used or damaged or altered by the customer for it to be eligible for return.
• Customers can also exchange the product with a new one provided it meets all other conditions for returns.

Thuprai Solutions Pvt. Ltd. reserves the right to refuse the returns of any products or merchandise that does not meet the above conditions in our sole discretion.

Return and Refund Procedure

• Thuprai Solutions Pvt. Ltd. shall manage the shipping of returns provided it meets all conditions for returns.
• Partial returns are possible for orders with multiple products.
• Refunds shall be made via payment through online transfer or wallets.
• Returns and refunds can take up to 3 working days.

Notifying for Cancellation and Returns

Customers can contact us for any queries regarding returns and refunds:

• by emailing us at support@thuprai.com
• by visiting our contact page at https://thuprai.com/contact-us/
• by calling us at +977-9801866333