How Can i Help You? - 5 Mistakes to Avoid in Customer Service
How Can i Help You? - 5 Mistakes to Avoid in Customer Service
Paperback
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Request this bookCustomer is king. With rising consumer awareness and cut-throat competition, it is important to provide services which are differentiable and memorable for the consumer. With a ring side view to customer service, Debashis Sarkar author, thought leader and practitioner, who has held leadership positions with Unilever, Coca Cola, ICICI Bank and now Standard Chartered shares valuable observations about customer service excellence. How Can I Help You? hands you the strategies and tactics to retain and nurture your customers by laying down the five major pitfalls to be sidestepped while dealing with customer service. Richly illustrated with case studies and examples, this book is an essential read for every modern professional.
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Paperback
ISBN13: 9788184003000
Random Book House, 2013
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