How can I become a Hotel Manager? What is a Hospitality Manager and what do they do? Everybody has a different opinion as to what is Management and who is a Manager? My book talks about Planning in a Hotel. Hotel Leadership, Organizing within Hotels and Controlling within the Hotel; regardless of the department and level you are thinking of.An Introduction to Hospitality Management written in a truly different manner. Pick the book up and read it from cover to cover. No worrying references or confusing words.By the way - I am Sawyers the Duty Manager (D.M.). My colleagues are Jasmine - The Supervisor; Mario - The Head of Department (H.O.D.); Raphael - The Operations Manager (Ops.) and Min - our General Manager (G.M.). We have all worked together for quite a while now and I think we know what we are doing. Why don't you let me know?