How to Manage Difficult People Proven Strategies for Dealing with Challenging Behaviour at Work
Paperback
Rs 302
| Genre: | Self-help |
|---|---|
| Language : | English |
| Published: | January 01, 2011 |
Paperback | |
| Origin: | India |
| ISBN13: | 9788129116710 |
| ISBN10: | 8129116715 |
| Pages: | 196 |
| Dimensions: | 10.0 x 7.99 x 1.85 inches |
| Weight: | 498.95 g |
About the Book
Dealing with difficult customers, colleagues, uncooperative staff, a manipulative boss - or an irritating neighbour - is a challenge many people face on a day-to-day basis. People in business are now under extreme pressure to make things happen, get more sales and turn a profit. This constant pressure or fear can make people difficult to deal with. This book shows you how to identify and understand awkward and challenging behaviours and how to manage them.