Supporting Service Level Agreements on IP Networks

Verma describes methods and techniques that can be used to ensure that requirements of service level agreements are met., and discusses SLA support on traditional best-effort IP networks as well as support of SLAs using the latest service differentiation techniques under discussion in the IETF. The text also explains how the protocols and schemes can be exploited to support SLAs, and how customers can verify that a network provider is meeting the requirements.